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8400 node failure https://www.3parug.com/viewtopic.php?f=18&t=3823 |
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Author: | terminus [ Thu Jul 28, 2022 9:04 am ] |
Post subject: | 8400 node failure |
hello team so get email node alert Notified time: 2022/07/26 07:47:33.759 (+0300 MSK) Machine ID: 3PAR STORESERV Event type: alert Severity: Critical Event count: 1 Time: 2022/07/26 07:47:05.26 (+0300 MSK) Description: 3PAR StoreServ Node-Failure-Analysis File Received From Remote/Local MCU -----------------------Event Message------------------------ Node-Failure-Analysis file received from Node 1. ---------------------Corrective Action---------------------- An event occurred that requires attention. Contact your authorized service provider for assistance. --------------------------Abstract-------------------------- (Critical)NODE1 MCU_NFA_GENERATED Node-Failure-Analysis file received from Node ----------------------------Text---------------------------- Event ID: 51470533 Node 0 Customer Alert - No, Service Alert - Yes Severity: Critical Time: Tue Jul 26 07:47:05 2022 Event type: Node-Failure-Analysis File Received From Remote/Local MCU Alert ID: null Msg ID: 1a0022 Component: Node 1 Event string: Node-Failure-Analysis file received from Node 1. Notification key: 0x01a0022 shownode get only 1 (one) node how can I health it ? thx |
Author: | terminus [ Thu Jul 28, 2022 10:43 am ] |
Post subject: | Re: 8400 node failure |
when connected console cable can see black screen only settings for putty correct and used blue cable |
Author: | Richard Siemers [ Thu Jul 28, 2022 10:50 pm ] |
Post subject: | Re: 8400 node failure |
Hello Term, Looks like you have a node failure. If you have support, give them a call to initiate a node replacement. |
Author: | terminus [ Fri Jul 29, 2022 5:54 am ] |
Post subject: | Re: 8400 node failure |
all ok, but don't have support ;( |
Author: | Richard Siemers [ Fri Jul 29, 2022 10:21 pm ] |
Post subject: | Re: 8400 node failure |
terminus wrote: all ok, but don't have support ;( You can get HPE "support" on per incident basis. Here is the USA number to call for Out of Warranty support: 877-364-6253. Call and see what is needed to get an estimate. |
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