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Call Home Function
Posted: Wed Feb 12, 2014 6:36 am
by ajrigg
Hi, i would appreciate if anyone could inform me where the "call home" function is setup in the SP. We have been informed that our F400 has not called home for some time and I would like to check the config to see why this isn't working?
Many Thanks,
Alistair
Re: Call Home Function
Posted: Wed Feb 12, 2014 2:53 pm
by hdtvguy
What OS level? There is a bug in 3.1.2 where the SP will stop calling home, reboot the SP will fix it and there is a patch to fix it permanently.
Re: Call Home Function
Posted: Wed Feb 12, 2014 5:33 pm
by Richard Siemers
Do you know how to log into your SP with a web browser, I believe the interface is called SPOCC, Service Processor Onsite Customer Care.
Support -> SP Control Menu -> Reboot SP