Josh26 wrote:
hdtvguy wrote:
We get these message every day with RCIP,
I'm glad I'm not the only one.
The question is, how do you get HP to stop calling you in the middle of the night when those alerts show up?
Not sure what level of support you have, but you can have your account team update the SSI info in the system with instructions to not call you outside certain hours for anything other than critical issues. It took us months of complaining and the support techs don;t always read the instructions, but it is better. What was worse was getting called in the middle of the night for a failed disk, really there is so much redundancy you are calling me at 2am for a failed disk.
3par support is still pretty bad, they have improved a bit since bring most of the US support back to the US, but their techs in support have very little experience.